Refund policy
Return and refund policy
🕐 Order Processing
At Athle Fans Gear, every order is handled with care. Orders are generally processed and dispatched within an estimated 5 to 7 business days after confirmation. By completing your purchase with us, you confirm that you've read and agree to the terms below.
🚚 Shipping & Delivery Expectations
Estimated Timeframes: The delivery windows shown on our website and at checkout are approximate and are made available to customers before they complete their purchase. Please keep in mind:
- Factors Outside Our Control: Delays may occasionally happen because of international transit, customs checks, courier issues, or global events. None of these are within our control.
- Transit Delays Aren't Refundable: Since delivery timeframes are only estimates, we're unable to offer refunds, returns, or cancellations based solely on shipping delays once your package has left our warehouse.
❌ Cancellations
We know plans change sometimes. Here's how cancellations work:
- Within 24 Hours: You can request to cancel your order within 24 hours of placing it — just email us right away at info@athlefansgear.com.
- After 24 Hours: Once this window closes, your order moves into production/logistics and can no longer be cancelled.
- Production Fee: In cases where a cancellation is approved after production has already begun, a 30% production/restocking fee will be deducted from your refund.
- After Delivery: Orders that have already been delivered cannot be cancelled.
📦 Returns
We want you to be happy with your purchase. If something's not right, you can request a return within 14 days of delivery.
To Qualify for a Return, Your Item Must Be:
- Unused and in the same condition as when you received it.
- In its original packaging with tags still attached.
- In resellable condition.
A Few Things to Keep in Mind:
- Return Shipping: Customers are responsible for covering return shipping costs.
- Not Eligible for Return: Final sale items and personalized/custom products cannot be returned.
💰 How Refunds Work
Inspection First: Refunds aren't automatic. Once we receive your returned item, our team inspects it, and we'll let you know by email whether the refund has been approved or declined based on its condition.
Processing Time: We issue approved refunds to your original payment method within 10 business days. Note that your bank or card provider may take extra time to reflect the funds.
Delayed Refunds: If it's been more than 15 business days since approval and you still haven't received your refund, please reach out to us at info@athlefansgear.com.
Contact Us
Customers must contact our support team before sending an item back or requesting a return or refund. Otherwise, we will not accept or process the return, refund, or exchange.
To start a return, refund, or exchange, please get in touch with our support team at info@athlefansgear.com.
🔄 Exchanges
The fastest way to get a different size or style is to return your original item first. Once that return is approved, simply place a new order for the item you'd like instead.
📏 Customer Responsibilities
- Sizing: Customers are responsible for checking our size charts and entering accurate measurements. We're unable to offer returns or refunds for sizing mistakes made by the buyer.
- Shipping Address: Please make sure your address is complete and correct. Athle Fans Gear isn't responsible for delivery failures caused by incorrect or incomplete address information.
- Customs & Import Fees: Duties and taxes are determined by the destination country and are outside our control. We cannot refund orders due to unpaid customs fees or related delays.
🚫 Non-Refundable Items (Final Sale)
These items cannot be returned, refunded, or exchanged:
- Items bought during a sale.
- Custom or personalized gear.
- Limited or special edition collections.
📩 Get in Touch
Have questions about your order? We're happy to help.
📧 Email: info@athlefansgear.com
📞 Phone: +44 7460013560